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Avis USA Rental Terms for travel between 01-Apr-2017 and 31-Dec-2019

Age Information

At corporate and participating licensee locations in Canada, Avis will rent to customers between the ages of 21-24 with a valid credit card and driver’s license. An underage surcharge may apply. Additionally, the following restrictions will also apply for renters between the ages of 21-24: Renters of luxury cars, mini-van, 12-passenger vans, specialty cars, and SUV’s will not be permitted.

Minimum age and underage surcharges can vary by location. It is best to check with the reservation team on the minimum age policy and restrictions at the location you are renting from if you are under 25.

Additional Drivers

At the time of rental the additional driver must:

  • Be at least 25 years of age

  • Present a valid driver’s license

  • Complete and sign an additional driver form

  • Present valid credit identification (acceptable charge card or debit card, or a valid foreign passport and return ticket)

  • An additional driver fee will apply (10.00 CAD per day per driver at most Canadian locations).

The following must also be at least 25 years of age but are exempt from the additional driver fee and are not required to complete and sign an additional driver form:

  • Renter’s employer or regular fellow employee while on company business

  • Renter’s spouse or domestic partner

  • Disabled renters who have completed a non-licensed renter form

Payment Options

Avis accepts most major credit cards as credit identification at time of rental including:

  • Avis Charge Card

  • American Express

  • ATT Capital Canada

  • Carte Blanche

  • Diners Club International

  • Discover

  • GE Capital

  • JCB

  • MasterCard

  • PHH

  • Sears Canada

  • Visa

At the time of rental we will request an authorization on your charge card for the estimated rental charges plus 20% or a minimum of 350.00 CAD. While this hold is in place the funds will not be available for your use. When the rental is over we will process the reversal but the bank may take time to post it back to the account.

Some locations may not accept each of the referenced cards

Debit Cards

Debit cards are not accepted at time of rental as credit identification.

Debit, cash or check cards can be used at the end of rental for payment of rental charges.

Prepaid debit or gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid debit/gift cards are accepted at time of return only.

Taking your vehicle outside the Country

Based on availability a car can be driven from Canada into the United States. Cars are not allowed into Alaska or Mexico.

Please note the following exceptions:

    • Cars rented from Regina or Moosejaw are not allowed to be driven into the United States.

    • Cars rented from the Atlantic Provinces (NS, NB, PE & NF): Unlimited KM rates only apply if traveling within these provinces. Travel outside of these provinces are subject to a restricted mileage/km allowance and an additional fee will also apply. Check directly with the counter for full details.

Waiver and Protection Options

Purchase of Loss Damage Waiver (LDW) is optional. Acceptance of Loss Damage Waiver reduces the responsibility to the amount shown below.

City or Province

LDW Declined

LDW Accepted

Quebec

Full Value

300.00 CAD groups A, B, C, D, E

500.00 CAD all other groups

(not applicable on European inbound rates)

Fort St John

Grand Prairie

Peace River

Full Value

1000.00 CAD all groups except L,P,W

3000.00 CAD groups L,P,W

Magog

Full Value

250.00 CAD all groups

Moosejaw

Regina

Full Value

Zero deductible all groups

Prince Albert

Full Value

700.00 CAD all groups

Red Lake

Sioux Lookout

Full Value

500.00 CAD all car groups

All other corporate and participating licensee locations

Full Value

300.00 CAD groups A,B,C,D and E

500.00 CAD all other groups

Loss of Use

The customer may also be responsible for reimbursing Avis for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss of Use).

LDW Buyout

Purchase of LDW Buyout in conjunction with LDW to reduce the customer’s liability for the vehicle to 0.

Damage to people and their property

Public Liability covers injury or death to a third party (persons outside the Avis vehicle). Property Damage covers damage to property other than the Avis vehicle and the renter’s, driver’s or passenger’s property. Public Liability and Property Damage coverage are included in the rats at no additional charge.

The liability insurance limits are 200,000 CAD per occurrence, per accident at most locations in Canada.

Exceptions:

  • Province of Quebec: 50,000 CAD per occurrence, per accident

  • Province of Nova Scotia: 500,000 CAD per occurrence, per accident

Personal Accident Insurance (PAI)

Personal Accident Insurance is optional and provides accidental death and medical expense benefits to the renter and all passengers on the Avis car.

PAI Benefits to the Renter (24 hours a day during the rental)

  • $100,000 CAD Accidental death/dismemberment

PAI Benefits to the Passengers (while in the car or entering/exiting the vehicle)

  • $10,000 Accidental death/dismemberment

Personal Accident Insurance Plus (PAI Plus)

PAI Plus is designed to meet the needs of renters who require extended amounts of insurance coverage. PAI Plus also includes:

  • Emergency Transportation

  • Emergency Accommodations

  • Towing

  • Legal Defense

  • Road Hazard Coverage

Personal Effects Protection (PEP)

PEP insures the personal belongings accompanying the renter and immediate family members who are traveling with the renter. Items must be for personal use and not used in business. Certain types of personal effects are not covered under this policy, such as motorcycles, boats and motors, currency, coins, deeds, bullion, stamps, securities, tickets or documents.

PEP Benefits

The maximum coverage per individual is $500 CAD per claim, excluding a 25.00 CAD deductible. Maximum coverage for all individuals of $1,500 CAD excluding the 25.00 CAD deductible.

Driving License and ID Requirements

A valid driver’s license from the country of residence and an acceptable credit or debit card is required (see the Payment Options section for more information) An International driving permit is also required for licenses with a non-roman alphabet.

Renters who have indicated a country of residence outside of the United States or Canada will be required to present the following at the time of rental to qualify for the quoted rate:

  • A driver’s license and passport issued outside of the United States or Canada

  • A return airline ticket

Fuel Charges

The vehicle is rented with a full tank of gas and must be returned with a full tank of gas or there will be a charge for refueling. If you have refueled please keep your receipt for verification purposes.

Most locations offer a prepaid gas option to purchase a full tank at market value which allows the customer to return the vehicle without a full tank of gas. There is no refund for unused gas.

If the vehicle is driven less than 125 kilometers there is an additional refueling fee unless a gas receipt is presented at the time of return.

Extended Roadside

Extended Roadside offers fast, dependable rescue service for our renters for a daily charge. It is offered to our customers at time of rental and provides roadside assistance for lost keys and remote entry device lockouts, flat tire service, towing (if the vehicle is inoperable), jump starts and emergency fuel delivery (up to 3 gallons).

The cost of replacing a key for most vehicles is at least $100. Locksmith charges range by area. In addition to the cost of keys, there is a tow charge or delivery fee that can range from $50 to $250 depending on the distance. By accepting the Extended Roadside Service you won’t have to worry about incurring additional expense for the listed items while on the road.

One Way Rentals

Based on availability one-way rentals are allowed between cities within Canada. A one-way fee may apply.

Returns

If you want to extend the rental or wish to return the vehicle to a different location please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. You will be advised whether the change is possible and any additional costs when you call.

If you fail to extend your rental you will be charged the prevailing pay at location prices for the extra days as well as a late return administration fee of $10 for each day or part of a day until the vehicle is returned.

If you return the vehicle to a different location then you agreed to at time of rental your rate could default to a different rate available on the day you return the vehicle and a one way fee will be applied.

 

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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